Contact Mamako
Corrections, feedback and editorial questions — here is how to reach the desk and what we can (and cannot) help with.
EmailHow to reach us
The fastest way to contact the editorial desk is by email:
Editorial & corrections
We aim to reply within two to three working days. We read every message, even when we cannot action all of them.
CorrectionsSpotted something out of date?
Bonus terms, withdrawal limits and licences change often. If a detail on this site no longer matches what an operator shows, tell us — quote the page and the figure you are looking at and we will verify and update it. Accuracy is the whole point of the desk, so corrections go to the front of the queue.
What we can't doPlease read before you write
We are an independent review desk, not a casino and not a payment processor. That means there are some things we genuinely cannot help with:
- We cannot access your casino account, see your balance, or release a withdrawal. Only the operator can do that — contact their support team directly.
- We cannot reverse a deposit, cancel a bonus, or settle a dispute with an operator on your behalf. If a licensed operator has treated you unfairly, raise it with their licensing body.
- We cannot offer financial, legal or gambling advice. Everything we publish is for information only.
If you are contacting us because gambling has stopped feeling like entertainment, please skip the email and go straight to the free, confidential support listed on our responsible gambling page.
PrivacyWhat happens to your message
We use the details in your email only to respond to you, and we do not add you to any marketing list. For more on how we handle data, see our privacy policy.